Frequently Asked Questions
Everything you need to know about your Odenson experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are Odenson products cruelty-free?
Yes, all Odenson products are 100% cruelty-free. We never test on animals, and we ensure our suppliers adhere to the same ethical standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please contact our support team immediately at [email protected] if you need to modify your order.
Are your beauty tools covered by a warranty?
Yes, all Odenson electronic beauty tools come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions.